Privacy Policy jomkiss5

Introduction and Scope of Application

This Privacy Policy is issued by jomkiss5 ("we", "platform" or "jomkiss5") and applies to all individuals who register an account, use the services, browse the website or interact with any part of the jomkiss5 platform at jomkiss5.one.

By accessing or using the jomkiss5 platform, you agree that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

This policy covers all activities related to online casino, sports betting, slots, live casino, arcade games and all support services we offer to Malaysian users.

Information We Collect

In the course of operating the platform, jomkiss5 collects several categories of personal information as follows:

• Account registration information: full name, date of birth, identity card number (MyKad), email address and mobile phone number.
• Financial information: e-wallet details (Touch 'n Go, Boost), bank account for FPX, or crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform usage data: betting history, login activity, game preferences and session information.
• Technical information: IP address, device type, web browser used and cookie data for security and user experience improvement purposes.
• Communications: records of correspondence between you and our customer support team.

Purpose of Use of Information

The information collected is used solely for the following purposes:

• Creating and verifying user accounts, including identity verification as required by international licensing requirements.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto assets.
• Providing effective and accurate customer service via live chat and email in Malay and English.
• Implementing measures to prevent fraud, money laundering and other deceptive activities that violate platform terms.
• Sending promotional information related to bonuses, cashback and platform offers — subject to your communication preferences.
• Complying with legal and regulatory obligations imposed on the platform by our licensing authorities.
• Improving the quality and reliability of our services through analysis of usage data that cannot identify individuals.

Disclosure to Third Parties

jomkiss5 only shares your personal information in the following limited situations:

• Payment processors: information required to facilitate your financial transactions is transmitted securely to payment service providers that we have carefully vetted.
• Technology service providers: companies that assist us with technical operations, server hosting and cybersecurity protection, all subject to strict confidentiality agreements.
• Regulatory authorities: when required by law or the direction of international licensing bodies, we may need to disclose certain information.
• Law enforcement: where there is a valid court order or binding law enforcement requirement.

In each of the above situations, disclosure is made only to the extent necessary. jomkiss5 does not share, sell or rent user personal information to any advertisers, data brokers or parties unrelated to platform operations.

Data Security and Protection

jomkiss5 implements a range of robust technical and organisational measures to ensure your personal information is protected from unauthorised access, disclosure, alteration or destruction:

• Data encryption during transmission using industry-standard SSL/TLS protocols.
• Password storage using irreversible hashing methods.
• Strict internal access controls — only staff who need to may access user data.
• Regular security audits and penetration testing to identify and address any system vulnerabilities.
• Continuous monitoring of suspicious activity to prevent fraud and data breaches.

Data Retention Period

jomkiss5 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Once an account is closed or has been inactive for a set period, data will be deleted or anonymised, unless:

• There is a legal obligation requiring us to retain certain records for a minimum period as stipulated.
• Data is needed to resolve disputes or ongoing investigations.
• International licensing requirements mandate the retention of transaction records for a specified period.

Financial transaction records are generally retained in accordance with applicable regulatory compliance requirements.

Cookies and Tracking Technologies

The jomkiss5 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you browse our website. The following are the types of cookies we use:

• Session cookies: allow you to remain logged in during your gaming session and ensure the security of your transactions.
• Preference cookies: save your language settings and display preferences for convenience on your next visit.
• Analytics cookies: help us understand how users interact with the platform for improvement purposes — this data is collected in aggregate and does not identify individuals.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality or your user experience.

Cross-Border Data Transfers

As jomkiss5 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such situations, we ensure that all data transfers are subject to adequate data protection agreements and security measures equivalent to the standards applied in Malaysia.

We select technology service partners with a strong security track record and take full responsibility for data transfers carried out on our behalf.

Minors and Age Restrictions

The jomkiss5 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals below that age.

If we discover that personal information of an individual under 21 has been collected without proper verification, we will take immediate steps to delete that information and close the relevant account.

Changes to This Privacy Policy

jomkiss5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements or service improvements. When any material changes are made:

• The "Effective Date" at the top of this page will be updated.
• Registered users will be notified via their registered email or in-platform notification.
• Continued use of the platform after notification is sent means you accept the latest version of this policy.

Contact Us About Privacy

For any questions, concerns or requests regarding this Privacy Policy or how jomkiss5 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: available 24/7 directly from the jomkiss5 website in Malay and English.

We are committed to responding to all privacy-related enquiries thoroughly and processing user rights requests in accordance with established procedures. Our team is ready to assist you at any time.